Shipping Policy
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia via EMS and in the USA via USPS.
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SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
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LOST / MISSING PACKAGES
Creature Comfort is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before placing your order.
If we have made an error, we will take full responsibility for the original order at no charge to you.
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CUSTOMS
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and that customs fees may apply when they arrive in your country.
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SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location Estimated Shipping Time
United States 8–14 Business Days
Canada, Europe 8–15 Business Days
Australia, New Zealand 8–15 Business Days
Central & South America 10–20 Business Days
Asia 8–15 Business Days
Africa 15–30 Business Days
Max delivery time: 30 business days
This doesn’t include our 2–5 day processing time.
All shipping times exclude clearance/customs delays.
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TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. Please note that in some cases, due to free shipping, tracking may not be available.
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MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”
For some shipping companies, it takes 2–5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
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WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you’ve requested combined shipping.
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If you have any other questions, please contact us at support@creaturecomfort.com — we’ll do our best to help you out.