Returns & Refunds
At Creature Comforts, we care about your satisfaction and want every shopping experience to be a positive one. This Returns & Refunds page explains our simple, transparent process to help you shop with confidence.
We understand that sometimes a product may not meet expectations — and that’s okay! Our Returns & Refunds policy ensures you can return or exchange eligible items hassle-free. Please review the details below to learn how we handle returns, exchanges, and refunds.
📦 Return Eligibility
To qualify for a return, your item must meet the following conditions:
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The item must be unused, unwashed, and in its original packaging.
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Returns must be initiated within 14days of delivery.
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Proof of purchase (such as your order number or confirmation email) is required.
If your product arrives damaged or defective, please contact us immediately at anasshahid996@gmail.com with clear photos of the issue. We’ll happily send a replacement or process a full refund in accordance with our Returns & Refunds policy.
💰 Refund Process
Once we receive and inspect your returned item, we’ll notify you by email regarding the status of your refund.
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Approved refunds will be issued to your original payment method within [10 business days].
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Please note that shipping costs are non-refundable (unless the return is due to a store error or defective product).
Our Returns & Refunds process is designed to be quick and stress-free. If your refund is delayed, please contact your bank or payment provider, as processing times may vary.
🔄 Exchanges
If you need to exchange a product for a different size, color, or variant, please contact us at anasshahid996@gmail.com before sending it back. We’ll help confirm availability and guide you through the exchange process.
📞 Contact Us
Still have questions about our Returns & Refunds policy? Our support team is happy to help.
Reach out to us at anasshahid996@gmail.com, and we’ll respond within 24–48 hours.
At Creature Comforts, customer satisfaction comes first. We strive to make every Returns & Refunds experience simple, fair, and transparent — because your happiness matters to us.